New Client Process

Complete your intake form, schedule a meet and greet, and create your pet profile today on Time to Pet!

Step 1

Please fill out our intake form to get started. This will help us understand the services you're interested in and how we can best assist you and your furry friend! After reviewing your information, we’ll schedule a complimentary phone call and meet-and-greet.

Thank you for reaching out to us. We look forward to speaking with you soon!

The Intake Form

Intake Form

Step 2

Step 3

Meet & Greet

It’s time to schedule your meet and greet pawty! We’ll coordinate a time that works best for you to meet your sweet pets in the comfort of your home. This complimentary 30-minute visit allows us to review your pet’s routine, go over home access and safety details, and learn where everything is located. It’s also a great opportunity to get to know your pet and answer any questions you may have.

Create a Time to Pet Profile

Next, we will send you an email with a link to create your Time To Pet profile and your pet's profile. This is the app we use for scheduling, communication, visit reports, and payments. Please complete your profile and your pet’s information before the meet and greet. If you have any questions or need help along the way, we’re more than happy to guide you through the process. You can download the app below.

Apple TTP App

Google TTP App

IMPORTANT INFORMATION AND FREQUENTLY ASKED QUESTIONS

NEW CLIENT FAQ:

What does the initial Meet & Greet include, and is it required?

The Meet & Greet is a required first step for all new clients before scheduling services. This complimentary visit takes place in your home, where one to two pet sitters will meet you and your pets, learn your routine, and gather all necessary care details.

We’ll also review any paperwork and policies to ensure a smooth experience. To help things go efficiently, please complete the “My Info” and “Pets” sections in your client portal beforehand.

We’re happy to answer questions and walk you through paperwork during the visit if needed. To allow proper setup, services must begin at least one week after the Meet & Greet.

Will the same pet sitter visit my animals?

We prioritize assigning the same one to two pet care professionals for each booking to maintain consistency and comfort for your pets. For overnight care, we typically schedule the same sitter whenever possible.

Occasionally, due to illness, time off, or busy holiday periods, a different sitter may step in. When this happens, we still aim to keep your pet care team as consistent as possible.

Consistency is especially important for pets who are anxious or require medications, and we prioritize building familiarity and trust in every visit.

How will I receive updates about my pet, and which platform do you use for communication?

Time To Pet serves as our central platform for communication, scheduling services, and processing payments. You will receive photos and pictures via our time to pet app. The daily reports occur during each visit and will update you on your animal's bathroom habits, playtime, feeding routine, medication routine, and overall well-being.

Scheduling Services:

Request Services: Through the app, you can request new services, view upcoming visits, and submit change requests. Please have a credit card on file before scheduling services.

Communication:

In-App Messaging: For all non-emergency communications, please use the app's messaging feature. This ensures organized and accessible records.
Emergency Contact: For urgent matters, feel free to contact us directly by phone.

Payments:

Automatic Billing: The app will automatically charge your saved payment method if payment becomes past due.
Payment Methods: You can securely add or update your payment details within the app.

For additional help on the app, please click the buttons below. You can also download the app via apple store or google play.

TTP Article Help

TTP Help Video

COMMUNICATION FAQ:

PAYMENT POLICIES FAQ:

Could you please share how often and for what duration you will visit my pet each day along with how to schedule services?

At SunnyRose Pet Services LLC, we understand that each household's pet care needs are unique. Drop-in visits and walks are scheduled within set time windows: 6am–10am, 10am–3pm, 3pm–7pm, and 7pm–10pm. When booking, you’ll choose the time frame that works best for you, and your visit will take place within that window.

We’re always happy to consider preferred timing (for example, around 11am within the 10am–3pm window) and will do our best to accommodate. While exact arrival times cannot be guaranteed, you can feel confident that your service will be completed within your selected time frame. You’re welcome to include a more specific preferred time, if needed, in the “Events” section located just below your selected time frame.

You may schedule up to four visits per day. If your pet needs more frequent care or additional time between visits, we recommend exploring our house sitting options for more consistent support.

During our meet-and-greet, we'll discuss and tailor a visitation schedule that best suits your pet's routine and well-being. To ensure optimal care, our standard policy includes a minimum of 3 visits within a 24-hour period for dogs, and at least 1 visit every 48 hours for cats and caged pets. We also ask for Farm and "Live Stock" animals to be checked at least 1 visit within a 24 hour period.

Please note that we are insured for dog, cats, and caged animals, but we are not insured for farm animals/live stock animals at this time.

SCHEDULING FAQ:

What is your payment policy and refund/cancellation policy?

All payments are processed through the Time To Pet app. A valid card on file is required, and payment is due two days prior to the start of services. If payment has not been received by that time, the card on file will be automatically charged to confirm your booking.

We understand that plans can change unexpectedly, and we strive to accommodate our clients' needs while ensuring fair compensation for our dedicated pet care team. To balance flexibility with the necessity of reserving time exclusively for your pets, we have established the following cancellation policy:

Cancellation Policy:

Out of Town Visits/Pet Sitting:
- 2 days notice: 100% of the total service fee is due
- 3-5 days' notice: 60% of the total service fee is due
- 6-7 days' notice: 30% of the total service fee is due
- 8 or more days' notice: No charge applies
Overnights in Your Home:
- A 50% non-refundable deposit is required for all overnight bookings.
- Cancellations within 30 days of the reservation: Full payment is charged.
Mid-Day Walking Clients:
- Notice of cancellation must be given 24 hours before service is scheduled.
Holiday Cancellation Policy: Any cancellations of out-of-town visits prior to a major holidays (including Christmas, New Year’s, Easter, Memorial Day, July 4th, Labor Day, and Thanksgiving) with less than fourteen (14) days’ notice will result in 50% of the total invoice for the scheduled pet care being due. If less than seven (7) days’ notice is provided, payment in full for the originally scheduled care is required.

Refunds: We are unable to offer refunds or credits for visits that are shortened due to early returns or extended due to late departures.

ADDITIONAL FAQ:

Is it possible for another individual to provide overnight care for my pet concurrently with your services?

We appreciate your dedication to your pet's well-being. At SunnyRose Pet Services LLC, we prioritize the safety and consistency of care for every pet entrusted to us. To maintain the highest standards and ensure comprehensive insurance coverage, we kindly request that only our trained and insured team provide care during scheduled overnight service periods. This policy helps us deliver consistent, professional care and ensures that your pet is always in safe hands. If you have specific needs or concerns regarding your pet's overnight care, please don't hesitate to discuss them with us. We're committed to finding the best possible solution for you and your furry friend.

What is your weather policy?

At SunnyRose Pet Services, your pet's health, comfort, and safety are our top priorities. In the event of extreme or inclement weather—including severe thunderstorms in the immediate area, wind chills below 10 degrees, temperatures exceeding 90 degrees, or extremely icy conditions—we may limit outdoor activities to protect your pet from potential harm. Rest assured, we will never place your pet in situations that could be harmful or cause emotional distress.

Dr. Todd

Loui, Lola, and Hunter

★★★★★

Savannah has watched our 3 dogs off and on for the past 4 years. She is dependable, safety conscious, and reliable. You can tell she loves pets the way she cares for them. She also occasionally does training or will teach our pets tricks which I love. I without hesitation recommend Savannah to take care of your pet.